Privacy Policy

Effective Date: 19th May, 2025

This Privacy Policy explains how Biomid Bt. (registered address: 7635 Pécs, Donátus köz 4., Hungary; tax number: 20008543-1-02; company registration number: 02-06-000138) collects, uses, and shares your personal information when you use our webshop.

We are committed to protecting your privacy and processing your data lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Hungarian data protection laws.

  1. Data Controller
  • Name: Biomid Bt.
  • Address: 7635 Pécs, Donátus köz 4.
  • Data Storage Location: Biomid Bt.’s rented servers
  • Email: info@adelefrank.com
  • Phone: +36 20 437 7555
  • Website: www.adelefrank.com
  1. Data We Collect and Process

We only collect personal data necessary for specific, lawful purposes. The categories include:

Purpose Legal Basis Data Categories
Order processing and delivery Contractual obligation (Art. 6(1)(b)) Name, billing and shipping address, email, phone number, order contents
Invoice issuing and bookkeeping Legal obligation (Art. 6(1)(c)) Name, billing address, purchase amount
Customer support Legitimate interest (Art. 6(1)(f)) Name, email, order history
Newsletter and promotional emails Consent (Art. 6(1)(a)) Name, email, preferences
Analytics and remarketing Legitimate interest / Consent IP address, browsing behavior, device info
Contact form inquiries Legitimate interest Name, email, message content

We do not knowingly collect data from children under 16 years of age.

  1. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contract performance: For fulfilling your order
  • Legal obligation: To comply with tax and accounting laws
  • Legitimate interest: For improving customer service and site security
  • Consent: For sending newsletters or personalized marketing (freely withdrawable at any time)
  1. Automated Decision-Making & Profiling

We do not use any automated decision-making or profiling that produces legal effects concerning you.

  1. How We Collect Your Data

Data is collected via:

  • Order forms on our webshop
  • Contact forms and email inquiries
  • Newsletter signup (checkbox with consent)
  • Cookies and analytics tools (via banner and settings)

You are not required to provide personal data unless it is necessary to fulfill your order. In such cases, failure to provide required information may result in inability to provide services.

  1. Data Retention
Data Type Retention Period
Invoicing and accounting data 8 years (required by law)
Contact form inquiries 1 year
Marketing data (newsletter) Until withdrawal of consent
Website analytics Up to 2 years (depends on cookie settings)
  1. Data Processors and Data Transfers

We use external service providers (data processors) who process data on our behalf. We only use processors who meet GDPR requirements.

Current List of Processors:

  1. Magyar Posta Zrt.
  • Address: 1138 Budapest, Dunavirág utca 2-6.
  • Tax number: 10901232-2-44
  • Website: www.posta.hu
  • Purpose: Product delivery
  • Data shared: Name, postal code, address, shipping and billing name and address, parcel pickup info, order value
  1. Octonull Kft. (Billingo)
  • Address: 1133 Budapest, Árbóc utca 6. III. em.
  • Tax number: 25073364-2-41
  • Website: www.billingo.hu
  • Purpose: Online invoicing
  • Data shared: Buyer’s name, billing data, email, product name, price, total and VAT amount
  1. Seo-Lab Kft.
  • Address: 1065 Budapest, Bajcsy-Zsilinszky út 5. 1/2.
  • Tax number: 23009512-2-42
  • Purpose: Analytics, ad campaign management, payment facilitation via sub-processors
  • Data shared: IP address, name, email, campaign participation, tracking data (Google Tag Manager, Facebook Ads, etc.)
  1. DPD Hungary Kft.
  • Address: 1134 Budapest, Váci út 33., A épület II. emelet
  • Tax number: 13034283-2-44
  • Purpose: Delivery and COD processing
  • Data shared: Name, phone, email, shipping address, parcel message (max 30 characters), bank account (for COD)
  1. MailerLite Limited
  • Address: Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland
  • Email: privacy@mailerlite.com
  • Purpose: Newsletter, SMS, promotions, help desk
  • Data shared: Name, email, phone number, purchase history
  • Safeguards: Standard Contractual Clauses (SCCs) ensure GDPR compliance
  1. Cookies

We use cookies to enhance website functionality, track behavior for analytics, and serve personalized ads. You can control or disable cookies via our Cookie Policy or your browser settings.

Consent for non-essential cookies is collected via our cookie banner upon first visit.

  1. Your Rights Under GDPR

You have the following rights:

  • Access – know what data we hold about you
  • Rectification – request correction of inaccurate data
  • Erasure – request deletion (“right to be forgotten”)
  • Restriction – limit processing of your data
  • Objection – object to processing based on legitimate interest
  • Data portability – receive your data in a structured, machine-readable format
  • Withdraw consent – at any time, for marketing or other consent-based activities

To exercise these rights, contact us at: info@adelefrank.com

  1. Complaint and Supervision

If you believe your data has been mishandled, you have the right to lodge a complaint with:

Hungarian National Authority for Data Protection and Freedom of Information (NAIH)

  • Address: 1055 Budapest, Falk Miksa utca 9-11.
  • Website: www.naih.hu
  • Phone: +36 (1) 391-1400
  • Email: ugyfelszolgalat@naih.hu
  1. Data Security

We take appropriate technical and organizational measures to protect your data:

  • SSL encryption
  • Firewalls and secure servers
  • Access limited to authorized personnel
  • Regular backups
  1. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will notify you by email (if applicable) or via our website. Please review it periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 info@adelefrank.com
📞 +36 20 437 7555
🌐 www.adelefrank.com